Shop FAQ

Note! If you live in the USA, read no further, you are NOT in obligation of paying VAT! Now, for the rest of us – a value-added tax (VAT) is a form of consumption tax. From the perspective of the buyer, it is a tax on the purchase price and our e-commerce service, FastSpring is under obligation to collect VAT for every purchase made from countries that are not VAT-free. According to Wikipedia, only 11 countries and 9 territories in the world (!) are VAT-free! A word from our e-commerce service, the FastSpring: “Regarding VAT, technically we become the retailer so VAT becomes completely our responsibility. The EU has a special scheme for US based companies, where we charge VAT at the rate of the country where the buyer is. So we take care of all of that. No VAT would be charged to US buyers as it isn’t required.” Now, if you are a business, then you have a VAT ID and at the checkout you will enter that ID so the VAT will not be charged to you. Again, from FastSpring:“Please note that we do real-time VAT ID validation for EU based business. The VAT ID is only relevant for corporate customers within the EU. The VAT ID consists of two letters identifying the country (FR), and the country-specific number of digits. To use this, companies just enter their VAT ID in accordance with their country-specific format. If this does not apply to your customers, or they are an individual, they just leave the VAT ID field empty.”

You’ve heard right! Every new PRO Tutorial released starts out on sale, and that sale lasts for 48 hours! This is how I say ‘THANK YOU!’ to the members of our community. Just by staying up to date, you have the opportunity to get all of your PRO Tutorials on sale! All you need to do is SUBSCRIBE and you will receive notification the moment new tutorial is released! It’s that simple! And look, you can SUBSCRIBE today, there is a form right there in the footer of this page!

Absolutely! First – English is NOT my native language (as you know very well by now, I’m sure), so I guess that having English subtitles can’t hurt, and second – I know that many people prefer to mute the audio and read the captions instead. Note that subtitles are NOT ‘baked’ into the video file, but delivered as a separate (.srt) file, so it’s up to you if you’ll use that option or not! I aim to please, that’s all! :)

Absolutely! My goal is to build a loving and happy community, so mutual trust is a must! Yes, you don’t need to explain anything, just CONTACT ME within 7 days and I will make a full refund, NO QUESTIONS ASKED!

When you click the ‘Buy Now’ button you will be redirected to our e-commerce service FastSpring where you can conduct a 100% safe purchase using PayPal OR your credit card. After your payment has been completed, you will see the screen with the “Download” button – and – that’s it! A piece of cake – if you’ll excuse the pun! ;)

Pastry Maestra PRO Tutorials are all available for download. This means that those tutorials are yours forever! Put the tutorials on your computer, your smartphone or your iPad and take them wherever you go! Isn’t that just great?! Immediately after your secure payment is processed, click the “Download” button and download a single zip-file that contains your video tutorial in Full-HD resolution (1920x1080px), a PDF file (with the recipe and instructions) and a subtitles file in English – in case you need or simply like to read captions. When you un-zip your downloaded file, you’ll see that, along with everything aforementioned, there is also a folder called “Hrvatski (Croatian)” that contains subtitles and a PDF – both in Croatian. If you have no use for this folder – simply delete it. :)

Time is money! Right? Now, before I went to school to Paris, France, (see more about that in my ‘About Me’ page), I have purchased quite a few ‘pro’ tutorials from different pastry sites, and solely because in the description it would say: “Duration:70 minutes”, or “90 minutes”, or something like that! I was thinking “Man, this has to be the right stuff, this tutorial is 90 minutes long, it MUST be great!” Wrong! Now, unless you LOVE to watch a stand mixer mixing egg whites for 7-8 minutes, or a person kneading a bread dough for 10 minutes – it’s a waste of time! Show me the egg whites (3 seconds), turn on the mixer (8-10 seconds) and show me the final result (10 seconds max), I say! Done! Fifteen, twenty seconds at the most, and move on! Right?! Time is money! So, I have decided NOT to waste YOUR time! My PRO-tutorials are packed with high-quality content, concise, precise and to the point – in other words – give me a 15-25 minutes of your time and I will teach you A LOT! I promise! “Keep it short and sweet!” – that’s how the saying goes, and I would say: “Keep it short and happy!” because – SWEETNESS IS HAPPINESS, right? :)